Terms of service

1. Eligibility

By using this Site, you confirm that you are at least 18 years old or the age of majority in your jurisdiction, whichever is greater. If you are allowing a minor to use this Site, you accept full responsibility for their activity.

You agree not to use this Site for any unlawful purpose, to transmit harmful code, or to violate any applicable laws. Breach of these Terms may result in termination of your access.

2. Your Account

You are responsible for maintaining the accuracy of your account information and for all activity that occurs under your account. Please keep your login credentials secure and notify us immediately of any unauthorized use.

3. Products and Services

Availability

Certain products may be available exclusively online and in limited quantities. We reserve the right to limit sales, discontinue products, or refuse orders at our sole discretion.

Product Representation

We make every effort to display our products accurately. However, we cannot guarantee that colors shown on your screen will match the actual product exactly.

No Medical Advice

Individual Results

Individual results may vary. Testimonials and reviews on our Site reflect individual experiences and are not guaranteed outcomes. Results depend on a variety of factors including lifestyle, health conditions, and consistent use.

4. Orders and Payment

Order Acceptance

Your order constitutes an offer to purchase. We are not obligated to accept any order and may cancel orders at our discretion. A binding contract is formed only when you receive an order confirmation email from us.

Pricing

All prices are subject to change without notice. The price charged will be the price displayed at the time of your order. Prices do not include taxes or shipping costs, which will be calculated and displayed during checkout.

Payment

By submitting payment information, you confirm that you are authorized to use the payment method, that all information is accurate, and that sufficient funds are available. We are not responsible for any fees charged by your bank or card issuer.

5. Cancelling an Order

Before dispatch

If you contact us before your order has been dispatched, we will place it on hold immediately so it cannot leave our warehouse, and a member of our team will confirm the cancellation and refund that order in full. Email help@sanavae.com as soon as you can, because orders are usually dispatched quickly.

After dispatch

Once an order has been handed to the carrier we are no longer able to stop it, and it will be delivered to you. In that case the Refunds section below applies. We will always tell you honestly whether an order could be stopped in time.

6. Subscriptions and Automatic Renewal

If you purchase a subscription, you will be charged automatically on a recurring basis until you cancel. To avoid being charged for the next billing cycle, you must cancel at least 24 hours before your scheduled billing date. Cancellation requests received after your billing date will take effect the following billing period.

How to change or cancel

You can change, pause or cancel your subscription at any time. There is no minimum term and no cancellation fee. Manage it yourself through your subscription portal on sanavae.com, or email help@sanavae.com from the address you ordered with and we will take care of it for you.

Alternatives to cancelling

If a subscription arrives too often or at the wrong moment, we can also:

• pause it for a period;
• skip your next delivery;
• change the frequency;
• move your next delivery date.

Tell us what would suit you better and we will set it up.

Bundle Offers and Free Products

If your subscription includes a bundle with one or more free products, please note that free products are included with your initial purchase only. Starting from your first renewal, free products will no longer be included in your subscription deliveries. Only the core subscription items will be charged and shipped on an ongoing basis.

7. Shipping and Delivery

We will arrange shipment of your order as specified during checkout. Shipping dates are estimates only and are not guaranteed. Title and risk of loss transfer to you upon delivery to the carrier.

For full details, please review our Shipping Policy.

8. Refunds and Returns

We offer two refund routes: a return of unopened products within 30 days of delivery, and a 30% satisfaction refund within 90 days of delivery. For full details, please read our Refund Policy.

Unopened returns

If your product is unopened and in its original sealed packaging, you can return it to our warehouse in Poland for a refund of the product price within 30 days of delivery. Contact help@sanavae.com first to confirm eligibility and receive the return address. Return shipping is at your cost, and any customs duties, import taxes or brokerage fees on returns from outside the European Union are your responsibility. Original outbound shipping and handling fees are not refundable.

30% Satisfaction Refund (keep the product)

If you have already opened and tried a product and are not satisfied with the effects, you can request a refund of 30% of your order value within 90 days of delivery and keep the product. The 30% Satisfaction Refund applies to your first Sanavae order only. Second and subsequent orders, one-time repeat purchases and all subscription renewals are not eligible for the 30% refund. Unopened returns remain available on any order within the 30-day window.

Key Points

• Refunds are credited to the original payment method and usually appear within 7 to 10 business days, depending on your bank.
• Original outbound shipping and handling fees are not refundable.
• Return shipping costs and any customs duties or import taxes on returns are the customer's responsibility.

Damaged, Incorrect or Missing Orders

The routes above cover voluntary returns and satisfaction. If your order arrives damaged or incorrect, or does not arrive at all, contact us and we will put it right at no cost to you. Those situations are not limited to 30% or to your first order.

Refund Limitations

To prevent abuse, we reserve the right to refuse refund requests from customers who have requested more than two refunds within a 12-month period.

Nothing in this section affects your statutory rights.

9. Intellectual Property

All content on this Site, including text, graphics, logos, and images, is the property of Sanavae or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or exploit any content without our prior written permission.

10. User Submissions

By submitting any content to us, including comments, feedback, or suggestions, you grant Sanavae an unrestricted, royalty-free license to use, edit, publish, and distribute such content. You agree that your submissions will not violate the rights of others or contain unlawful or harmful material.

11. Third-Party Links and Tools

Our Site may contain links to third-party websites or offer access to third-party tools. We do not control and are not responsible for the content, accuracy, or practices of third parties. Your use of third-party services is at your own risk and subject to their terms.

12. Prohibited Conduct

You agree not to use the Site:

• for any unlawful purpose;
• to violate any laws or regulations;
• to infringe on intellectual property rights;
• to harass, abuse, or discriminate against others;
• to submit false or misleading information;
• to upload malware or malicious code;
• to collect personal information without consent;
• to spam, scrape, or crawl the Site;
• to interfere with security features;
• or for any obscene or immoral purpose.

Violation of these rules may result in immediate termination of your access.

13. Disclaimer of Warranties

The Site and all products are provided "as is" and "as available" without warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law.

14. Limitation of Liability

To the maximum extent permitted by law, Sanavae and its officers, employees, and agents shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, data, or goodwill, arising from your use of the Site or products purchased through it.

Our total liability to you shall not exceed the amount you paid to Sanavae in the twelve months preceding the claim, or one hundred dollars ($100), whichever is greater.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability. In such cases, our liability will be limited to the minimum extent permitted by applicable law.

15. Indemnification

You agree to indemnify and hold harmless Sanavae, its officers, employees, and agents from any claims, damages, or expenses arising from your breach of these Terms or violation of any law or third-party rights.

16. Dispute Resolution and Arbitration

Agreement to Arbitrate

You agree that any dispute arising from these Terms, our products, services, or marketing practices shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitrator shall apply Wyoming substantive law consistent with the Federal Arbitration Act.

No Class Actions

You agree to resolve disputes on an individual basis only. You waive the right to participate in class actions, class arbitrations, or representative proceedings.

Opt-Out Right

You may opt out of this arbitration agreement within 30 days of your first purchase by sending written notice to Unoriginal LLC, Attn: Legal Department, 3140 West Main Street, Riverton, Wyoming 82501, United States. Include your name, the product purchased, and your intent to opt out.

Exceptions

Sanavae may seek injunctive relief in court for intellectual property disputes. Such claims shall be brought in the state or federal courts of Wyoming.

Nothing in this section removes any right you may have to bring a claim in the courts of your own country where applicable law gives you that right.

17. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to conflict of law principles. Where you are a consumer resident in a jurisdiction whose law gives you additional protection that cannot be waived by agreement, that protection continues to apply to you.

18. Electronic Communications

By using this Site or providing your email address, you consent to receive electronic communications from us, including order confirmations, promotional messages, and updates. These communications satisfy any legal requirement that notices be in writing.

SMS/Text Messages

If you opt in to receive text messages, you consent to transactional and promotional messages from Sanavae. Message frequency varies, and standard message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance. We may share your information with service providers who help deliver these messages.

19. Force Majeure

We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including natural disasters, pandemics, government actions, war, labor disputes, or supply chain disruptions.

20. General Provisions

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

Assignment

You may not assign your rights under these Terms without our written consent. Any unauthorized assignment is void.

No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Refund Policy and Cancellation Policy, constitute the entire agreement between you and Sanavae regarding your use of the Site.

21. Contact Us

If you have questions about these Terms, please reach out to us.

• Email. help@sanavae.com
• Address. Unoriginal LLC, 3140 West Main Street, Riverton, Wyoming 82501, United States

These Terms of Service may be updated periodically. Please review this page regularly for the latest version.